What should I bring?

To make the most of your sauna session, we recommend bringing:

• Swimwear (ideally wearing it)

• Two towels (or you can hire -a seat towel - £1.50)

  • One to sit on and one to dry off with

• Pool sliders or flip-flops (optional but the site can get muddy)

• A water bottle (not to bring in the sauna, cups provided)

• A sauna hat (optional)

Sauna Etiquette

To keep the space calm and respectful for everyone:

• Sit on a towel inside the sauna
  Please bring two towels with you. One to sit on and one to dry yourself with.

• One ladle at a time
  Ask others before adding water to the stones and pause between ladles. It takes time for the heat to have an effect and too much water kills the fire.

• Be mindful of others' experiences
  This is a community space. Please be mindful of your noise level within the sauna. Some saunas are quiet.

• Shower before you plunge
  Please rinse off your sweat! It helps keep the plunges fresh for everyone.

• Swimsuits are required to be worn in all sessions
  Please wear a swim suit in all sessions

• We are a neutral body space
  Please do not comment on people’s bodies or tattoos, even if you have positive intentions.

• Essential oils guidance
  No essential oils to be used in public sessions. Putting the wrong essential oils can affect the customers’ safety - we opt for local herbs in our sessions.

• This is a sober space
  Alcohol can be enjoyed after your sauna session only.

• This is a phone-free zone
  Please do not bring your phone inside the sauna. You are welcome to take pictures outside, but please ask for consent in advance.

Essentials Oils in the Sauna

We love a good scent session - but for the safety and comfort of everyone, we ask that you leave your essential oils at home.

Why? Here’s the lowdown:

• Quality can’t be guaranteed and some oils can irritate others when heated.

• Too much of a good thing can be just that. Overuse can make the air overwhelming for some.

• Some people are allergic to certain essential oils and heat intensifies reactions.

• Fire risk - oils on hot sauna stones are a safety issue. 

That said, trained facilitators may use essential oils during specific guided rituals where the doses and quality are properly managed.

When should I arrive for my session?

We recommend arriving 5 - 15 minutes early to check-in with our sauna host, change and prepare for your session. Sauna sessions start on time and late arrivals will lose sauna time.

Locations

We have two locations, these are the following locations:

Mothecombe: Address: Mothecombe, Plymouth, PL8 1LB

What 3 words: best.cheese.tweezers

Dartington: Meadowbrook Community Centre, Shinner's Bridge, Dartington, TotnesTQ9 6JD

What 3 words: dizziness.magically.resting

Parking

Mothecombe: There is a car-park at Mothecombe, October - April it is free. April - September you’ll need to pay - seasonal passes available.

Dartington: There is a car park at Meadowbrook which is paid for. There is near-by free parking options in the local area.

We have simple, open plan changing areas at both of our sauna sites.

The changing rooms are managed by our sauna hosts and you are only guaranteed use of changing room during your booked session

We recommend people come dressed in their swimsuits ready to get in the sauna.

There is no guarantee of changing room use, you may have to wait if you prefer to change in the changing area. You are welcome to change outside or in the toilets.

What temperature are the saunas kept at?

We aim to keep the saunas between 80 degrees and 95 degrees - you can always ask your sauna host for any adjustments you need.

How long should I stay in the sauna for?

We recommend listening to your body and taking a break to cool down when you feel that you need it. It would be advisable to not stay in the sauna for longer than 20 minutes a time.

How long shall I cool plunge for?

We recommend listening to your body and cooling down for as long as you need. You can also simply cool down outside or lay on the grass to cool down.

We offer gift vouchers that you can buy for loved ones - you can choose public or private sessions - buy them here.

Once purchased, you can send the gift voucher digitally or print it off yourself if you'd like a physical copy.

Gift vouchers must be redeemed within 6 months of purchasing. We cannot extend this period, if the redemption time has passed, the voucher is no longer usable.

If unable to use your gift voucher within the time frame, pass it on to a friend who can. 

Alterations & Cancellations Policy

An update and explanation to our cancellation policy.

Introduction & context

The Somewhere Sauna exists to help people slow down, get warm, breathe deeply, and reconnect — with nature, with others, and with themselves.

We’re not a spa or a corporate operation. We’re a small, independent team running wood-fired saunas in the local community. A big part of our work is managing the sites, lighting fires, carrying logs, filling water tanks, welcoming guests whilst keeping everything running safely and smoothly.

We have a small team who work on the admin on a weekly basis but we are unable to have an administrative team available 7 days a week.

Over time, the number of last-minute change and cancellation requests have grown to a point where it was starting to affect our ability to deliver the actual sauna experience.

So we thought we’d explain our policy in more detail so you, as our customer, understand our policy and our expectations are set more transparently to keep things flowing smoothly for everyone.

Cancellations

If you need to cancel, we ask for at least 2 days’ / 48 hours notice.
This gives us a chance to offer your space to someone else and rebalance the session.

If you cannot make your session or reschedule in time, you are welcome to gift your booking to a friend or family member instead — just let us know who’ll be coming in your place.

More than 2 days’ notice? Cancellations made with more than 2 days notice can be changed manually through your booking confirmation email. If you are struggling to do so, your best bet is to ring the sauna phone (numbers on website) to speak to a sauna host who can manually change your session for you. 

Our saunas are open 7 days a week (opening times on the website) so you should be able to get hold of someone within those times. 

A note on capacity and seat availability.

You wouldn’t usually be able to ring a cinema, theatre, or sports venue to cancel or move a ticket because you’re unwell — you’d either send someone else or the seat would go empty.

It’s similar for us. Once a sauna space is booked, it’s held just for you, and our capacity is very limited.

We always try to be as flexible and human as we can, but there are limits to what’s fair and workable for a small business with limited capacity.

Within 48 hours of a session

We’re unable to make changes within 48 hours of your session.

We simply can’t offer reliable admin support that close to a session or guarantee we can fill the seat so this is our policy.

Within 48 hours of a session - unlimited members.

Unlimited members who cannot make a session within the 48 hours of booking are asked to call the sauna to cancel so we don’t lose that business.

Why has this come about?

As we’ve got busier over the past year, we have an increasing number of enquiries to reschedule sessions last minute. Each last minute request requires administration, communication and rescheduling. Whilst we have tried to accommodate that life happens to you and we don’t want you to miss out on your sauna, we cannot keep up with the individual requests and situations.

We want to focus our energy on developing our sites, providing the best service possible to our community and running our business sustainability. 

This isn’t about squeezing extra money out of anyone — far from it.

It’s about:

• Protecting our time
  

• Creating clearer boundaries
  

• Keeping things fair
  

• Encouraging more intentional booking
  

We know life changes sometimes, and we’ll always do what we reasonably can to help.

But having a simple, respectful policy in place means we can focus on what matters most:
delivering beautiful, reliable, wood-fired sauna experiences.

So please take a moment when booking to choose a time that really works for you.

Your body, your mind, and your wallet will thank you — and so will we.

What happens if we have to cancel?

Very occasionally, things don’t go to plan on our end — weather, technical issues, or low numbers.

If we need to cancel for reasons within our control, as a thank-you for your understanding we’ll offer:

• A discount  for a future session

• A full refund or transfer, whichever you prefer

It’s our way of saying thanks for bearing with us when nature or logistics get in the way.

Mothecombe

You can hire the Mothecombe sauna for a private session which costs £100 for up to 8 people., If you’d like to bring more adult guests, you are welcome to, at the cost of £10 per extra person. This can be paid on arrival with your sauna host.

Under 16’s can join at no extra cost.

Your private session gives you exclusive use of the sauna, garden and plunge pools. Private hire does not include exclusive use of the changing rooms, the guests from the session before or after your session, may use the changing rooms during your session.

Dartington

You can hire the Dartington sauna for a private session which costs £120 for up to 10 people., If you’d like to bring more adult guests, you are welcome to, at the cost of £10 per extra person. This can be paid on arrival with your sauna host.

Under 16’s can join at no extra cost.

Your private session gives you exclusive use of the sauna, garden and plunge pools. Private hire does not include exclusive use of the changing rooms, the guests from the session before or after your session, may use the changing rooms during your session.

Health concerns

You must not use the sauna if you:

Are pregnant, suffer from low or high blood pressure or are prone to dizziness or fainting

Membership Commitments and Billing

Unlimited memberships require a minimum 3-month commitment, billed monthly

You may cancel after the initial 3-month period with standard notice as outlined in our refund policy

All memberships are billed automatically on a monthly basis

Membership Usage and Transferability

Only the named member may use sessions included in their membership allocation

Bookings must only be made for yourself using your membership account

Each membership is linked to a unique email address and cannot be shared

Sessions are valid for a month from payment date. Any unused sessions do not roll over to the next month.

Member Discount for Additional Sessions

Regular and Dedicated members receive 20% off additional sessions beyond their monthly allocation

This discount is personal to the member and cannot be shared or transferred

Discount codes must only be used by the member whose name is on the account.

Can I bring my child to the sauna?

Children aged 6 to 16 are welcome in the sauna during private sessions. You simply need to sign a waiver form on arrival for each under 16.

Can I bring a pet?

We welcome well behaved dogs that are happy being on a lead and won’t bark or whine whilst you’re in the sauna. Dogs must be tied up at the designated place, away from changing areas and where members of the public move through.

1. Any persons under the influence of alcohol or drugs will not be permitted to use the sauna or cold plunge.

2. All persons use the sauna and cold plunge at their own risk

4. You must sit on a towel at all times when inside the sauna

5. You must not stay in the sauna for longer than 20 minutes at a time

6. You may only pour provided water onto the stones within the sauna

7. You may not bring water bottles into the sauna

8. Please respect the staff and other sauna users

9 . You must not use the sauna if you:
Are pregnant, suffer from low or high blood pressure or are prone to dizziness or fainting

10. Remember to stay hydrated, before, during and after your session

11. Please remove any loose hanging jewellery

12. The site is a natural environment and therefore can be treacherous, The Somewhere Sauna takes no responsibility for any injury caused at our site.

13. The age restriction for Public Sessions is 16 and for Private Sessions it is 6. Parents or guardians will need to sign a waiver on arrival for anyone under 16 years of age.

14. Membership Commitments and Billing

• Unlimited memberships require a minimum 3-month commitment, billed monthly

• You may cancel after the initial 3-month period with standard notice as outlined in our refund policy

• All memberships are billed automatically on a monthly basis

15. Membership Usage and Transferability

• Only the named member may use sessions included in their membership allocation

• Bookings must only be made for yourself using your membership account

• Each membership is linked to a unique email address and cannot be shared

• Sessions are valid for a month from payment date. Any unused sessions do not roll over to the next month.

16. Member Discount for Additional Sessions

• Regular and Dedicated members receive 20% off additional sessions beyond their monthly allocation

• This discount is personal to the member and cannot be shared or transferred

• Discount codes must only be used by the member whose name is on the account